Nonmembers are people who have access to a course, event, or library resource in your community without being a member of the community itself.
They have a GroupApp account, and they can reach the content they bought or were given access to. They cannot reach anything else.
This is what lets you sell or give away a single course, event, or resource without requiring someone to join your community first.
Someone becomes a nonmember when they gain access to one of your products without joining your community. It does not matter whether they paid for it.
They bought a product through a direct checkout link. When a course, event, or library item is set to a one-time fee, you can share its checkout link anywhere. Anyone who buys through that link gets an account and access to that item only.
They registered for an event open to nonmembers. Free or paid.
They accessed content you made free. Courses, library resources, and events you have opened to people outside your community.
The common thread is the same in every case: they now have access to something of yours and a GroupApp account to reach it with, but they never joined the community. That is what puts them in your Nonmembers tab.
Note: Whether a product can be reached by someone outside your community is controlled by its visibility and access level settings. See Configuring Visibility Settings and How to Combine Access Levels with One-Time Purchase Options.
These three groups appear in different tabs under People, and they mean different things.
People who have joined your community. They have a GroupApp account and access to your community based on their plan, segments, and roles.
People who have a GroupApp account and access to something you sold or opened to them, but who have not joined your community. They can see the product they have access to. They cannot see your channels, feed, or member-only content.
People who entered their information into one of your forms, such as a form on a landing page or a newsletter opt-in popup, but who have not created an account.
This is the practical difference to remember: a nonmember has an account and something they can already log in and use. A lead has given you their contact information and nothing more.
No. Removing someone and becoming a nonmember are two separate things.
Removing a member takes them out of your community. It does not, by itself, move them into the Nonmembers tab.
What decides whether a removed person still appears under Nonmembers is whether they still hold access to a course, event, or library item. If they do, they now match the definition of a nonmember, someone with product access but no community membership, and they will appear there. If they held no separate product access, they are simply removed.
If your goal is to end someone's access entirely rather than just remove them from the community, use Block instead. See How to Remove and Block Members.
Nonmembers can:
Log in to their GroupApp account
Open and use the course, event, or library content they have access to, whether they paid for it or it was free
See anything you have set to Public visibility
Buy additional products through direct checkout links
Nonmembers cannot:
See your channels, feed, or community discussions
See content set to Community or Hidden visibility that they do not have access to
Appear in your member directory
You can also choose which page a logged-in nonmember lands on when they open your community. See Setting Up Default Pages for Your Community.
Step 1: Click the Admin Panel button.
Step 2: Click People in the side menu.
Step 3: Click the Nonmembers tab.
You will see everyone who has access to something in your community without being a member, along with what they have access to.
Nonmembers are one of your warmest audiences. They have already bought or signed up for something of yours, and they already have an account, so joining takes them one step instead of several.
Step 1: Click the Admin Panel button.
Step 2: Click People in the side menu, then open the Nonmembers tab.
Step 3: Find the person you want to add, click the three-dot icon next to their name, and select the option to add them to your community.
They keep the product access they already had, and gain access to your community based on the plan you place them on.
