We want you to feel confident when choosing GroupApp. That’s why we’ve made our refund policy simple, transparent, and fair.
If you’re not fully satisfied with your GroupApp subscription, you can request a full refund within 30 days of your first purchase — whether you're on a monthly or annual plan.
After 30 days, all payments are non-refundable.
Not using the product doesn’t qualify for a refund
We don’t offer refunds for unused subscriptions. It’s your community space, and we encourage you to make the most of it.
Refund requests must be made within 30 days
If you believe there’s been a billing error or you signed up by mistake, please reach out within 30 days of your charge. We’re unable to issue refunds after that window.
Cancel anytime
You can cancel your subscription at any time from your billing settings. Your access will remain active until the end of your current billing cycle.
No refunds for unused time
If you cancel midway through your subscription, we do not offer prorated refunds for the remaining time.
Upgrading your plan
When you upgrade, any unused time on your current plan will be applied as credit toward the new plan.
Switching from annual to monthly
If you change from an annual to a monthly plan, we’ll apply any remaining balance from your annual subscription as credit toward your future monthly payments.
Credits are non-transferable
Any credits issued can only be used on your GroupApp account. They can’t be transferred between users or communities.
GroupApp occasionally offers Done-For-You (DFY) services such as onboarding, community setup, or funnel design performed by our team.
Payments made for DFY services are non-refundable once the service has been delivered or work has begun.
Violations of our Terms of Service
If your account is suspended or terminated due to a policy violation, payments are non-refundable.
Legal exceptions
If a refund is legally required based on your location or specific circumstance, we’ll comply accordingly.
To request a refund, email us at support@group.app. Please include the email address linked to your account and a brief explanation for your request.
We’ll review your request and respond within 5–7 business days. If approved, refunds are issued to your original payment method and can take up to 14 business days to reflect on your statement.
