Question 1

How to Create Channels and Discussion Topics

Accepted Answer

Creating channels and discussion topics can help you organize your community better and make it easier for your community members to navigate through the community. Here are the steps to take to add channels and discussion topics on GroupApp:

Choose the community within which you want to create channels and click on Admin Panel.

When you open the Admin Panel, click on Channels to get more options.

Navigate to the top right-hand side and click on Create Channel.

When you click on Create Channel, you will get a pop-up window with settings allowing you to customize your channel. The first two fields provided are meant for your channel name and description.

meant for your channel name and description.

Next, you get to determine your channel status. There are three options: private, open, and paid.

Private channels are available only to those members who are invited to join them. Members need to be invited by the admin in order to see the channel discussions and take part in them.
Open channels are open to all your community members, so whoever j

Question 2

How to Set Up Membership Subscriptions

Accepted Answer

When you build your community on GroupApp, you can set up membership subscriptions in a couple of steps. These are the steps to take:

Click on the Admin Panel option under the name of your community on the left-hand side.

When you open the Admin panel, you will get a list of options to choose from. Click on Subscription.

Click on the Connect with Stripe button.

||| When you click on Connect with Stripe, you will be taken to a new window where you need to enter all your billing information. If you already have an existing Stripe account, you can log in without going through this process.

After you get a confirmation that you have connected your Stripe account successfully, you will be taken back to the Subscription settings. Check the box under Enable subscription plans to offer subscription plans to all your community members.

When you check the box, a third block of settings will appear, allowing you to tailor your membership plans to your particular needs. You can skip this block if you want your community to remain free, c

Question 3

Setting up Community subdomain

Accepted Answer

When you create your community, you will be required to create its URL, i.e., to come up with your community subdomain. This will be a unique link leading to your community.

When you type your subdomain, wait for the green check mark showing you that the chosen subdomain is available.

A subdomain is considered an addition to another, main domain. In this case, the main domain is group.app. Subdomains typically contain a word included in the community name.

Subdomains are used as a quick way to navigate to a specific section of a website. When you create your community subdomain and send this unique URL to someone, they will be able to access your community automatically without being sent to GroupApp first. The subdomain is where your community is hosted.

When you click on your community, you can also see your subdomain in the address bar.

||| You can copy the subdomain from the address bar and send it to anyone you want. When someone opens your subdomain, they will be directed straight to your community public page. If your community is open, they will be able to see all the cont

Question 4

Transaction Fee Explained

Accepted Answer

You should expect to be charged a 5% transaction fee on the revenue earned on GroupApp if you decide to choose the Free Plan. The revenue earned on GroupApp refers to the money earned from your community membership subscriptions and online course purchases.

In addition to GroupApp’s 5% fee on revenue, there is also a credit card processing fee of 2.9% plus 30 cents per transaction, charged by Stripe.

Question 5

Community Subscription Analytics Explained

Accepted Answer

GroupApp from your Stripe account, and presents community creators with useful subscription analytics. You can also use subscription analytics to get a detailed overview of your community revenue trends.

Here’s how to access community subscription analytics on GroupApp and what you can learn from them:

Click on Admin Panel

In the left-side menu click on Analytics.

Right next to the engagement tab click subscriptions

You will get a graph showing the Subscription Revenue earned during a given period. You can choose whether you want to see your revenue in the last six months, year, or your all-time revenue.

||| Note that monthly subscriptions are in light blue, while yearly subscription revenue is in dark blue.

Scroll down to see the Subscription Breakdown. Here you can see more precise figures, including paid cancellations, monthly subscribers, yearly subscribers, and total subscribers.

You also get to see your revenue before fees, how much GroupApp collected for transaction fees and your revenue after these fees. The last column

Question 6

Community Engagement Analytics Explained

Accepted Answer

GroupApp collects data within your community, processes that information, and presents community creators with useful membership engagement metrics. You can also use community engagement analytics to get a detailed overview of your community trends.

Here’s how to access community engagement analytics on GroupApp and what you can learn from them:

Click on Admin Panel

In the left-side menu click on Analytics.

The new window will automatically open the Engagement analytics.

You can set the period for which you want to see the statistics. Click on the box showing the period to get a drop-down menu. You can choose to see the analytics for that particular day, the last seven, 28, or 60 days, or you can custom the period by clicking on Custom Date.

The first section shows you how many new members have joined your community in the last seven days (or any period that you have chosen).

Next, you can see **how many members were activ

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