Troubleshooting: Not Receiving Your Verification Code

This guide helps you resolve issues with not receiving your verification code by email.

If you’re not receiving your verification code, it’s usually due to email delays or filtering. Follow the steps below to resolve it.

What to check:

  • Check your spam or junk folder: The verification email may have been filtered there.

  • Wait and request a new code: Email delivery can sometimes be delayed. Wait at least 5 minutes, then request a new verification code.

  • Check with your organization (for work emails): If you’re using a custom or work email address, your organization’s email system may block external emails. Contact your IT team and ask them to check if the email is being blocked.

If you’ve tried all of the above and still haven’t received your code, contact support and share your email address so the team can help you further.

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