You may need to reissue a course certificate for several reasons, including:
Correcting errors: The original certificate may contain mistakes, such as a misspelled name, an incorrect course title, or a wrong issue date.
Restoring access: The course may have been unpublished before the student could download the certificate, preventing access.
Certificate deactivation: The original certificate may have been deactivated.
Manually reissuing a certificate ensures your students receive an accurate and valid record of their course completion.
Step 1: Navigate to the Admin Panel.
Step 2: Click Learning, then select Certificates and locate the certificate you want to reissue.
Step 3: Click the three-dot icon next to the certificate name and select View Issued.
Step 4: This will display the list of students who were previously issued the certificate. Locate the specific student using the search function, then click on the three-dot menu and select the Reissue Certificate option.
Step 5: This will generate the certificate with the updated details and open it in a new tab, ready for download. You can then download the certificate and share it with the user.
