How to manually reissue course certificates

Overview

You might want to reissue a course certificate to a student for several reasons, such as

1. Correction of errors. The original certificate may contain mistakes such as a misspelled name, incorrect course title, or wrong date of issue.

2. The admin unpublished the course before the student could download the certificate, and now the student cannot access the course.

3. The certificate was deactivated

Manually reissuing certificates ensures that students have accurate course certificates.

1. Navigate to the admin section

2. Click the certificate menu and locate the certificate you want to reissue

   

3. Click the ‘Issued’ number column to open the list of students earlier issued with the certificate

   

4. This will display the list of students who were previously issued the certificate. Locate the specific student using the search function, then click on the three-dot menu and select the "Reissue Certificate" option.

   

5. This will generate the certificate with the updated details and open it in a new tab, ready for download. You can then download the certificate and share it with the user.