---
title: "How to Disable Self-Cancellation for Membership Subscriptions"
description: "Learn how to require members to follow your specified cancellation process by disabling self-cancellation for membership subscriptions and setting up custom cancellation instructions."
url: https://help.group.app/en/articles/172-how-to-disable-self-cancellation-for-membership-subscriptions
collection: "Subscriptions"
updated: 2026-03-04
language: en
---

# How to Disable Self-Cancellation for Membership Subscriptions

Learn how to require members to follow your specified cancellation process by disabling self-cancellation for membership subscriptions and setting up custom cancellation instructions.

Disabling self-cancellation prevents members from canceling their subscription directly from their community billing page.

Instead, you can display custom instructions that explain how members should request cancellation. Please note that this setting only affects cancellations inside the community interface and does not prevent members from canceling directly through Stripe or their payment processor

## How to Disable Self-Cancellation

**Step 1:** Click the **Admin Panel** button.

![](https://staticfiles.gleap.io/gattachments/2JbrWfzcIz7VhxANCQQ9NVggjQuQeLCFTZjjoLW9z9or7Lq3uMpK6psJqdzujRr3SQXgSvNxZLe.png)

  
**Step 2:** Go to the **Subscriptions** menu.

![](https://staticfiles.gleap.io/gattachments/4OtXpLN5g9HxZrDOuOeXW9DL0Ckq7EGTiCcjRqIW8lbOIUNDNEo2Mz4QagslxSArc4PQpR9iFE2.png)

  
**Step 3:** Select an existing subscription or create a new one.

![](https://staticfiles.gleap.io/gattachments/2ztzhIcILHpv1NFbpudi8oYzn6Fo5NPsRKJ7l0DWJ6isiMFpQNDgH61Cj27AP6frbjfMX2QMjLw.png)

  
**Step 4:** Scroll down to the **Settings** section.

![](https://staticfiles.gleap.io/gattachments/1oYKIangsmkGAGzSitppA55bpW8mjzsG1ovYAG3x16LlhgXE9DLzpOtOxz8ptGlfH45gsyyNoLS.png)

  
**Step 5:** Enable the **Disable Self-Cancellation** toggle.

![](https://staticfiles.gleap.io/gattachments/4awJpyuZ2PmGcPkg7HEwrPjNjR4WAA3WITD3hWvo8rlM5LmPOdpI7uaQHBmZlPdQy1wVsaYtcU0.png)

## Setting a Custom Cancellation Message

After disabling self-cancellation restrictions, you can:

-   Create a custom message that appears when members visit the billing page.
    
-   Include specific instructions for the cancellation process.
    
-   Add a URL where members can submit cancellation requests  
    

### Best Practices

-   Keep instructions clear and concise.
    
-   Include at least one direct contact method.
    
-   Specify any required notice periods.
    
-   Consider adding links to FAQs or help documentation.