How to Disable Self-Cancellation for Membership Subscriptions

Overview

This guide explains how to prevent members from canceling their own membership subscriptions and set up a custom message for cancellation requests.

Steps

1. Access the Admin Panel

2. Navigate to “Subscriptions”

3. Select an existing subscription or create a new one

4. In the subscription settings popup, click "Options"

5. Toggle on "Disable self-cancellation"

Setting a Custom Cancellation Message

After enabling the self-cancellation restriction, you can:

• Create a custom message that appears when members visit the billing page

• Include specific instructions for cancellation procedures

• Add a URL where members can submit cancellation requests

Best Practices

• Keep cancellation instructions clear and concise

• Include at least one direct contact method

• Specify any required notice periods

• Consider adding links to FAQ or help documentation