Overview
This guide explains how to prevent members from canceling their own membership subscriptions and set up a custom message for cancellation requests.
Steps
Access the Admin Panel
Navigate to “Subscriptions”
Select an existing subscription or create a new one
In the subscription settings popup, click "Options"
Toggle on "Disable self-cancellation"
Setting a Custom Cancellation Message
After enabling the self-cancellation restriction, you can:
Create a custom message that appears when members visit the billing page
Include specific instructions for cancellation procedures
Add a URL where members can submit cancellation requests
Best Practices
Keep cancellation instructions clear and concise
Include at least one direct contact method
Specify any required notice periods
Consider adding links to FAQ or help documentation