How to Disable Self-Cancellation for Membership Subscriptions

This guide explains how to prevent members from canceling their own subscriptions and how to set up a custom message with cancellation instructions.

How to Disable Self-Cancellation

Step 1: Click the Admin Panel button.

Step 2: Go to the Subscriptions menu.

Step 3: Select an existing subscription or create a new one.

Step 4: Scroll down to the Settings section.

Step 5: Enable the Disable Self-Cancellation toggle.

Setting a Custom Cancellation Message

After disabling self-cancellation restrictions, you can:

• Create a custom message that appears when members visit the billing page.

• Include specific instructions for the cancellation process.

• Add a URL where members can submit cancellation requests
  

Best Practices

• Keep instructions clear and concise.

• Include at least one direct contact method.

• Specify any required notice periods.

• Consider adding links to FAQs or help documentation.