When a member’s subscription payment fails, Stripe may attempt multiple retries before canceling the subscription. This depends on your Stripe settings.
Step 1: Click the Settings icon on the top right menu and click Subscriptions and Emails under the Billing section.
Step 2: Go to the Manage Failed Payments section and customize your retry schedule and subscription status when all retries for a payment fail.
From here, you can set the number of retries before canceling the member's subscription or add a custom retry schedule for failed payments. You can also set the subscription status when all retries for the payment have failed.
NOTE: Once Stripe cancels a subscription for a community member, the member will no longer be able to access the community unless they resubscribe to a membership plan.
Members whose subscriptions were canceled and who stopped paying will only see the subscription plans page. They will not be able to access the community unless they resubscribe to a plan.
